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Feedback intelligence

Find the signal in your customer feedback.

GliddeSignal groups what your customers are actually complaining about into ranked problems, shows what changed since your last run, and writes the one-page decision memo — with no taxonomy, dashboard, or repository to maintain.

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14 days · no credit card required

  • Feedback arrives on its own — or forward an email
  • Grouped by meaning, not keywords
  • Memo ready in minutes

01Pain map

Sample run · Vebo · Feature pain mapTop 5 of 9 areas · 899 mentions
PerformanceApp extremely slow loading card screen
312
PaymentsPayments time out and remain pending
206
SupportSupport requests closed without resolution
126
MobileApp crashes when viewing statements
109
LoginApp crashes immediately after update
62
Real output, rendered from the run's own figures — not an illustration.
+13.1 ptsApp Performance & Load Issues — 10.7% to 23.8% of feedback
−20.3 ptsLogin / Authentication Issues — 27.4% to 7.1%, 185 fewer reports
4problems newly emerged, absent from the previous run
3problems resolved since the previous run

Compared against the project's previous run

02Method

From raw feedback to a decision in four steps

No pipeline to build, no dashboard to configure. Upload, and GliddeSignal does the rest.

  1. 01

    Connect or upload

    Connect a source, forward an email, or drop a CSV. We clean, dedupe, and embed it.

  2. 02

    Group by meaning

    Clustered into emergent problems by meaning, not keywords. Praise never inflates a count.

  3. 03

    See what changed

    Every run is compared to your last: what's new, worse, improving, or resolved.

  4. 04

    Decide & act

    Ranked problems, each with a sprint-sized action — file it into Linear or Jira, or share the memo.

03Contents

11 capabilities, working as one

Together they turn scattered feedback into a ranked, actionable readout.

01Connected sourcesConnect Zendesk, Intercom, App Store and Google Play reviews, Slack, or a private email address — then stop exporting anything.02Top 5 problemsThe top problems worth fixing, ranked — with real quotes and sub-issue counts.03Feature pain mapFeedback rolled up by area of the product, with the issue driving each.04What changedWhat's getting worse, new, improving, or resolved since your last run.05Executive memoA one-page executive memo you can send to leadership as-is.06Shareable memoA read-only link anyone can open, or a one-page PDF you attach.07Problem actionsA sprint-sized action with an owner — filed straight into Linear or Jira.08Ask your feedbackFree-text questions answered strictly from that run's own evidence.09Intent gatePraise is filtered out before grouping, so your counts stay honest.10Self-learning loopCorrect it once, and future runs adopt your team's vocabulary.11Product contextA short description of your product makes every memo and action specific to it.

Explore the product

04Position

A decision accelerator, not analytics software.

Your feedback is scattered across a dozen places. Every screen here answers three questions and nothing else: What's broken? What's changing? What should we fix next?

What it isn't

  • Dashboards to configure
  • Charts to interpret
  • Sentiment scores to decode

What it is

  • Ranked problems worth fixing
  • A clear before/after every run
  • Sprint-sized actions, with an owner

05Audience

Who it's for

Built for product managers, support leaders, product ops / voc, customer success, founders — the people who turn feedback into roadmap.

See how each role uses GliddeSignal

  • Never used to train models
  • Isolated to your account, every request
  • Yours to delete anytime

How we handle your data

→Begin

Find your signal.

Upload a batch and walk away with a ranked problem list and a shareable memo — in minutes.

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14 days · no credit card required