About
We build one thing: the decision at the end of your feedback
GliddeSignal turns a pile of customer feedback into a ranked set of problems, a view of what changed since last time, and a one-page memo. That's the whole product, on purpose.
Origin
Why this exists
Almost every team with customers is sitting on more feedback than it can read. The tickets, the reviews, the survey free-text, the notes from calls — it accumulates faster than anyone has time for, and the parts that would change a roadmap are buried in the parts that wouldn't.
The tools built for this problem mostly became places to work. They ask you to design a taxonomy, curate a repository, and keep both current — which is a reasonable trade if you have a research function, and an impossible one if you're a product manager with a Tuesday afternoon. The analysis was rarely the bottleneck. The bottleneck was the hour nobody had to turn analysis into something a colleague would read.
So GliddeSignal is built to be left. You point it at a batch, it produces the ranked problems and the memo, and there's nothing to maintain until the next run. The only thing it remembers between runs is the comparison to your last one — because what changed is usually the part worth acting on.
Principles
What we believe
Six opinions the product is built around. Each one is a thing it actually does, not a value statement.
A decision beats a dashboard
Every run ends in a ranked Top 5 and a one-page memo with three actions. There is no chart to interpret and no view to configure, because a readout you have to analyse is just more work handed back to you.
It should tell you when it can't answer
Ask it something the run's evidence doesn't support and it declines rather than estimating. A tool that answers everything is a tool you can't trust on anything, and the refusal is the feature.
What changed beats what's biggest
The largest theme is usually the one you already know about. New and growing problems are the ones nobody has priced in yet, so the comparison against your last run leads the memo.
Complaints aren't praise
Feedback gets sorted by intent before anything is grouped, so themes reflect what's actually broken. Averaging praise and complaints together produces a number that moves for reasons you can't act on.
Nothing to maintain
No taxonomy to design, no repository to curate, no schema to keep current. Upkeep is what quietly kills feedback programmes — the second month is where they die, not the first.
Your feedback isn't training data
What you upload is used to produce your run and nothing else. It is never used to train models, it's isolated to your account on every request, and you can delete it whenever you want.
Restraint
What we'd rather not do
Invent a number. If the evidence doesn't support a claim, the product says so and this site does too — which is why you won't find a customer count, an accuracy percentage, or a logo wall here yet.
Sell you a platform. If several teams need to reason over the same evidence in one system, there are good tools for that, and we say so on our comparison pages.
Pretend the first run is magic. Run one is a baseline. The product gets materially more useful on the second run, and it's better to say that up front than to have you discover it.
See what your feedback actually says.
Upload a batch and read the memo it produces — no call required.
14 days · no credit card required