Trust & security
Your customer feedback, handled with care
GliddeSignal only works if you can hand it real customer voices. Here's exactly how that data is treated — stated plainly, not buried in a policy.
How your data is handled
Four commitments, in plain language
Never used to train models
Your feedback is not used to fine-tune or train shared models. The corrections you make stay scoped to your own project and only steer your future runs.
Isolated to your account
Every request enforces per-account ownership on your projects, runs, and feedback, so your data is never exposed to another customer.
You stay in control
Delete projects and runs from inside the product whenever you like — deleting a project removes its associated artifacts.
A short list of trusted processors
A small set of vendors runs the service — a cloud database and auth provider, an AI provider for embeddings and text generation, a payment processor, and a hosting provider. Each handles only its part, and we take reasonable measures to protect data in transit and at rest.
This page describes how the product works today. It complements — and doesn't replace — our Privacy Policy, and makes no claim to a formal security certification. Read the Privacy Policy.
Put your feedback to work — safely.
Upload a batch and see the problems worth fixing, knowing exactly how your data is handled.