Product
Everything you need to go from feedback to decision
Six capabilities that work together — grouping, change tracking, and generation — so every run ends in an action, not another chart.
Top 5 problems
Emergent themes, ranked — with real sub-issue counts
Recurring complaints are clustered by meaning — not keywords — so themes like Checkout or Search surface on their own, then rank into the five that matter most. Each carries a mention count, the sources it showed up in, real customer quotes, and sub-issue counts.
- Clustered by meaning, so themes surface on their own
- Real sub-issue counts — "8 of 17 are about the CVV step"
- Mention counts, sources, and verbatim quotes for each
- 01Checkout fails at the CVV stepCheckout
It keeps rejecting my security code even though it's right.
8/17 - 02Can't find where to export my dataUI / UX
Spent ten minutes hunting for an export button.
6/14 - 03App crashes uploading large filesCrash / Bug
Anything over ~20MB and it just closes.
5/12 - 04Login loops on mobile SafariLogin
It signs me in then bounces me straight back to login.
4/9 - 05Pricing tiers are confusingPricing
I couldn't tell what I'd actually get on each plan.
3/8
What changed
Know what's new, worsening, improving, or resolved
From your second run on, GliddeSignal compares against the previous run automatically, by theme: what's new, getting worse, improving, or resolved. It's how you prove a fix actually landed — and the reason to run on a regular cadence. With no prior run, nothing is invented.
- New, getting worse, improving, resolved — by named theme
- Compared automatically against your last run
- Proof a fix worked, not a static snapshot
- NewCheckout CVV failures
- WorseningMobile login loop
- ImprovingSlow report loading
- ResolvedBroken password reset
Executive memo
A one-page decision memo, ready to share
One click turns the run into a one-page memo — this period's customer reality, what changed, and the top three actions — written to send to founders or leadership as-is. Tweak it inline, copy it, or export a branded PDF that always lands on a single page.
- One-page, brand-styled PDF export
- Exactly three recommended actions — no filler
- Editable inline, grounded in the run's own evidence
July · 312 entries · 5 themes
Checkout is the clearest drag on activation this week. Of 17 checkout complaints, 8 trace to the CVV step — newly emerged since last run. Mobile login is worsening, while last week's password-reset breakage is now resolved.
Recommended actions
- 1Instrument the CVV field and reproduce the reject-on-valid-code path.
- 2Fix the mobile Safari login redirect loop before it spreads.
- 3Rewrite the plan comparison so tiers are legible at a glance.
Problem actions
Copy-paste actions for Jira, Linear, and Slack
Every top problem gets a Decision Assistant: one sprint-sized action, a first diagnostic check, a suggested owner, and the expected impact. It's conservative by design — a validation step when the evidence is thin, a specific fix when the pattern is clear. No hallucinated redesigns.
- Action, first check, owner, and expected impact
- Export any problem to Jira, Linear, or Slack in a click
- Validate-before-prescribe when the evidence is thin
Instrument the CVV field and reproduce the reject-on-valid-code path before shipping any checkout changes.
First check
Is the CVV validator rejecting valid 3-digit codes?
Owner guess
Payments / Checkout
Expected impact
High — blocks activation for new buyers
Intent gate
Praise never inflates your problem counts
Before anything is grouped, an intent gate labels every entry — complaint, praise, suggestion, or neutral — and only complaints feed the problem themes. So a wave of five-star love never drowns out the issue that's actually costing you customers.
- Complaint / praise / suggestion / neutral, per entry
- Only real problems feed the themes and counts
- Honest numbers you can take into a roadmap review
- Checkout rejects my valid CVV.complaint
- Love the new dashboard, so clean!praise
- Could you add CSV export?suggestion
- App crashes on big uploads.complaint
Self-learning loop
It gets sharper every time you correct it
Rename a problem, re-tag a quote, edit an action, or 👍/👎 the memo — each correction is remembered for that project and quietly steers future runs toward your team's vocabulary and house style. No model fine-tuning, and zero corrections means default behavior.
- Correct anything inline — quotes, problems, actions, memo
- Future runs adopt your vocabulary and style
- Zero corrections = default behavior, nothing to configure
Was labeled
Performance
You set
Checkout
Next run, similar feedback lands in Checkout automatically — and the memo adopts your wording. No fine-tuning.
See it on your own feedback.
Upload a batch and watch these six capabilities turn it into a decision.