For Support Leaders
Turn ticket volume into roadmap influence
Show product and leadership exactly which problems are growing and which your fixes resolved — evidence-backed influence, in language they already trust.
Sound familiar?
The problems you're up against
Volume isn't a case
You can see how many tickets came in, but turning that into a problem product will actually act on is a different job.
Your evidence gets discounted
Without ranked, quantified themes, “support says this is a problem” is easy to wave away in a prioritization meeting.
No proof the theme shrank
When engineering ships a fix, you can't easily show the ticket theme actually dropped run over run.
How it works for you
The loop, tailored to support leaders
Export your tickets
A CSV from your help desk is all it takes — GliddeSignal even auto-detects the column that holds the feedback.
See what's growing
New, worsening, improving, or resolved by named theme, so you know which problems are trending up.
Bring product the evidence
Ranked problems with counts and verbatim quotes — a case that's hard to argue with.
What you'll lean on
The capabilities that matter most for you
Top 5 problems
The top problems worth fixing, ranked — with real quotes and sub-issue counts.
What changed
What's new, getting worse, improving, or resolved since your last run.
Intent gate
Praise is filtered out before grouping, so your counts stay honest.
Put your feedback to work.
Upload a batch and see the problems worth fixing — in minutes.